Frequently Asked Questions

Everything you need to know about your Shay Kawaii order.

How long will it take for my order to arrive?

Standard shipping typically takes 5-10 business days. Priority processing and express shipping options are available at checkout for faster delivery.

What is your return policy?

We offer returns on unworn items with original tags attached within 14 days of delivery. Please note that for hygiene reasons, swimwear and intimates cannot be returned.

Do you ship internationally?

Yes, Shay Kawaii ships worldwide! International shipping rates and delivery times vary by destination and are calculated at the final stage of checkout.

How do I know which size to choose?

Each product page features a detailed size guide. Since our styles range from oversized to bodycon, we recommend checking your measurements against our chart for the perfect fit.

Can I change or cancel my order after it's placed?

We process orders quickly to ensure fast delivery. You can request a change or cancellation within 1 hour of purchase by contacting our support team via email.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and flexible payment options like Afterpay and Klarna.